Refund policy

Refund Policy

At VitalySupp, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 90-day return policy, meaning you have 90 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Include proof of purchase.

To request a return, please contact our customer support through the contact options available on our website. Once your return request has been approved, we will provide you with return instructions.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened or used supplements.

  • Perishable goods.

  • Personalized or custom-made products.

  • Gift cards.

If you have any questions regarding whether your item is eligible for a return, please contact our customer support before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your eligible item and place a new order once your return has been processed.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact our customer support.

Important

  • Returns sent without prior approval may not be accepted.

  • Customers are responsible for ensuring that returned items are securely packaged.

  • We recommend using a trackable shipping service, as VitalySupp is not responsible for returns lost or damaged during transit.